Right of withdrawal
I.-The consumer has a period of fourteen calendar days to exercise his right of withdrawal, without having to justify any reason or to bear penalties. The period during which the right of withdrawal may be exercised starts from the date on which the distance contract is concluded. II.-This article does not apply to the contracts mentioned in article L. 121-60.
It is up to the customer to unpack and check his order upon receipt and to report any anomaly as soon as possible. The customer must not hesitate to check the condition of the goods in the presence of the deliveryman and issue any reservations to him. A prior request for return must be made by registered letter with acknowledgment of receipt within fourteen days from the date of receipt of the order. After agreement of return or exchange the buyer will return the goods at his expense. Only will be refunded or exchanged returned items in perfect condition for re-marketing, in their original packaging and no trace visible and olfactory use. In case of exchange the return postage costs remain the responsibility of the buyer unless it is proven that the fault comes from the seller.